Customer information
For your information and in compliance with the applicable legislation, we provide you with the followinginformation:
- 900.700.010. A free consumer care telephone service in relation to the contract taken out and to dealwith any incidents and complaints which may affect the normal functioning of consumer relations
- Customer Service: Banco Sabadell Regulation for the Protection of Customers and Users of Financial Services
- Information on the procedure to deal with claims relating to “floor clauses” (cláusulas suelo) (Royal Decree-Law 1/2017, of January 20)
- Guide for customers of the Code of Good Practices for viable restructuring of mortgage-backed debts on the main residence
- Guide onobtaining a mortgage loan, published by the Bank of Spain(spanish version)
- Board of general information about Basic Payment Account services(spanish version)
- Bulletin Board of Banco de Sabadell S.A. (spanish version)
- Basic Deposit Coverage Information
- Informative brochure of consumer rights and obligations related to payment services
- Mandatory Documentation Index (IDEP, Índice de Documentación de Entrega Preceptiva) – Valid information valid for consumers that formalise or enter into a mortgage transaction in Andalusia(spanish version)
Information about fees and interests
- List of the most representative services linked to a payment account
- Maximum customer commissions, fees, expenses and conditions(spanish version)
- Fees applicable to payment services(spanish version)
- Brochure on maximum fees for securities market transactions and services
- Published interest rates and fees for tacit overdrafts on deposit accounts and tacit overruns oncredit accounts
- Quarterly information on fees and interest rates most commonly applied or offered in the most frequenttransactions with most customers that are natural persons
Contractual information
- Framework General Conditions
- General conditions of mortgage loan agreements (spanish version)
- Card conditions agreement
- Prior information to card contracting
- Standard agreement for custody and management of financial instruments
- General provisions of factoring agreements
Other relevant information
- Annex – Detailed information on personal data protection
- Details of international transfers of personal data
- Information on banknotes exchange rates
- Information on currency exchange rates
- Quarterly information on discount and exchange rates received by payment service providers(spanish version)